This Privacy Policy ("Policy") outlines how our telehealth clinic collects, uses, discloses, and protects your personal and medical information when you use our services for Hormone Replacement Therapy (HRT) and Peptide Therapy. By accessing and using our telehealth services, you consent to the practices described in this Policy. If you do not agree with this Policy, please refrain from using our services.

Information Collection: 1.1 Personal Information: We may collect personal information, such as your name, date of birth, contact details, medical history, and health-related information, to provide our telehealth services effectively. This information may be collected through online forms, phone calls, or secure communication channels. 1.2 Health Information: We may collect health information, including symptoms, diagnoses, medications, treatment plans, and laboratory results, to assess your eligibility for HRT and Peptide Therapy and to provide appropriate care. This information is treated with the utmost confidentiality and is accessed only by authorized healthcare providers.
Use of Information: 2.1 Provision of Services: We use the collected information to provide you with telehealth services, including consultations, evaluations, and prescriptions for HRT and Peptide Therapy. This includes communication with healthcare providers, scheduling appointments, and delivering treatment plans. 2.2 Quality Improvement: We may use de-identified information for internal analysis, research, and quality improvement purposes to enhance our telehealth services and provide better patient care. Your personal and identifiable information will be appropriately anonymized to protect your privacy. 2.3 Legal Compliance: We may use your information to comply with applicable laws, regulations, or legal obligations, such as reporting adverse events or complying with governmental requests.
Information Disclosure: 3.1 Healthcare Providers: We may disclose your information to our authorized healthcare providers who are directly involved in your care and treatment. These providers adhere to strict confidentiality obligations and privacy regulations. 3.2 Third-Party Service Providers: We may engage trusted third-party service providers to assist us in delivering our telehealth services. These providers are bound by confidentiality agreements and are only permitted to use your information for the purposes outlined in this Policy. 3.3 Legal Requirements: We may disclose your information if required by law, such as responding to a court order, government inquiry, or legal process. We may also disclose information to protect our rights, privacy, safety, or property, as well as the rights, safety, or property of others.
Data Security: 4.1 We implement industry-standard security measures to protect your personal and medical information from unauthorized access, use, disclosure, alteration, or destruction. These measures include encryption, firewalls, access controls, and regular security assessments. 4.2 Despite our best efforts, no data transmission or storage system can be guaranteed to be 100% secure. Therefore, we cannot ensure the absolute security of your information, and you provide it at your own risk.
Data Retention: 5.1 We retain your personal and medical information for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law. 5.2 If you request the deletion of your information or termination of services, we will make reasonable efforts to comply with your request, subject to applicable legal and regulatory obligations.
Children's Privacy: 6.1 Our telehealth services are intended for individuals who are at least 18 years old. We do not knowingly collect or solicit personal information from individuals under the age of 18. If we become aware that we have inadvertently collected personal information from a child under 18, we will promptly delete that information.
Third-Party Links: 7.1 Our telehealth services may contain links to third-party websites or applications that are not controlled or operated by our clinic. This Policy does not apply to the privacy practices of such third-party platforms. We encourage you to review the privacy policies of these third-party platforms before providing any personal information.
Changes to the Privacy Policy: 8.1 We reserve the right to modify or update this Policy at any time to reflect changes in our practices or applicable laws and regulations. Any updates or modifications will be effective upon posting the revised Policy on our website. We encourage you to review this Policy periodically for any changes.
Contact Information: 9.1 If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us using the contact information provided on our website.

By using our telehealth services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms and conditions.

Furthermore, this Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from this website (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we may collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Browsing Information”.

We collect Browsing Information using the following technologies:

– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

– “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number). We refer to this information as “Purchase Information”.

When we talk about “Your Personal Information” in this Privacy Policy, we are talking both about Browsing Information and Purchase Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Purchase Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Purchase Information to:

– Communicate with you;

– Screen our orders for potential risk or fraud; and

– When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Browsing Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We may share Your Personal Information with third parties to help us use Your Personal Information, as described above. For example, we may use Google Analytics to help us understand how our customers use the Site — you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share Your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING

As described above, we use Your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work .

You can opt out of targeted advertising by using the links below:

– Facebook: https://www.facebook.com/settings/?tab=ads

– Google: https://www.google.com/settings/ads/anonymous

– Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info.

DO NOT TRACK
Please note that we presently do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information may be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through the Site, we will maintain your Purchase Information for our records unless and until you ask us to delete this information.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

MINORS
The Site is not intended for individuals under the age of 18.

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at the email address provided in the Contact section of the Site

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